Privacy Policy

Last Updated: 12/6/2025

1. Introduction

Welcome to PSYSHOP. Your privacy is very important to us. This Privacy Policy explains how psyshop limited (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use our website or purchase our products.

We are committed to protecting your privacy in compliance with all applicable data protection laws, primarily the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (The Data Controller)

The Data Controller responsible for your personal data is:

  • Company Name: PSYSHOP LIMITED
  • Company Registration Number: 16033452
  • Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Contact Email for Data Protection: psyshop.ltd@gmail.com or support@psyshop.store

3. What Personal Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name and last name.
  • Contact Data: Includes billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Includes payment card details. (Note: We do not store this data. It is collected and processed securely by our third-party payment processors).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us.

4. How and Why We Use Your Personal Data (Our Legal Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data based on the following legal grounds:

Purpose / ActivityType of Data UsedOur Legal Basis for Processing
To process and deliver your orderIdentity, Contact, Financial, TransactionPerformance of a contract with you.
To manage our relationship with you (e.g., answer your queries, send you order status updates)Identity, Contact, TransactionPerformance of a contract and our Legitimate Interests (to provide excellent customer service).
To send you marketing communications (e.g., promotional emails and offers)Identity, Contact, MarketingConsent. You must have actively opted-in to receive marketing. You can withdraw consent at any time.
To administer and protect our business and website (e.g., troubleshooting, data analysis, fraud prevention)Identity, Contact, TechnicalOur Legitimate Interests (for running our business, network security, and preventing fraud).

5. Who We Share Your Personal Data With

We do not sell your personal data to any third parties. However, to provide our services, we must share your data with a few trusted categories of partners.

  • Order Fulfilment Partners (Our Dropshipping Suppliers): This is essential to our business. To allow them to ship the product directly to you, we must provide them with your Identity Data and Contact Data (specifically your name, shipping address, and sometimes phone number for the courier).
  • Payment Processors: Such as Stripe and PayPal, who securely process your payment.
  • Delivery & Courier Companies: To physically deliver your order to you.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

6. International Data Transfers

Some of our external third parties, particularly our dropshipping suppliers, may be based outside the United Kingdom (UK). Their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by making sure at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.
  • Where we use certain service providers, we may use specific contracts approved by the UK which give personal data the same protection it has in the UK. These are known as Standard Contractual Clauses (SCCs).

7. How Long We Keep Your Data (Data Retention)

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years plus the current year after they cease being customers for UK tax purposes. After this period, your personal data will be securely deleted.

8. Your Legal Rights

Under UK data protection law, you have rights including:

  • Right of access: To ask for copies of your personal information.
  • Right to rectification: To ask us to rectify inaccurate information.
  • Right to erasure: To ask us to erase your personal information (the “right to be forgotten”).
  • Right to restriction of processing: To ask us to restrict the processing of your information.
  • Right to object to processing: To object to our processing of your data.
  • Right to data portability: To ask that we transfer the information you gave us to another organisation, or to you.
  • Right to withdraw consent: Where we are relying on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at our email address listed in Section 2.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our separate Cookie Policy.

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our contact email listed in Section 2.

You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

11. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any updates will be posted on this page, and the “Last Updated” date will be revised.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: support@psyshop.store