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Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
It depends on the products that you are buying from our site and by your location. There is also free shipping option for some of our products.
Which payment methods are accepted in the Online Shop?
We accept PayPal payments and also VISA and MasterCard via Stripe.
How long will delivery take?
It usually takes around 1 to 3 weeks and this will depend from your location.
How secure is shopping in the Online Shop? Is my data protected?
The only personal data stored in our database is your account information and your orders. Your data is always protected.
What exactly happens after ordering?
After you order your product from us, we then contact with our suppliers and your order is shipped straigh to you.
Do I receive an invoice for my order?
We always send an invoice via email for every order that is made through our website.
Why did I got custom clearance charges?
In some cases custom clearance charges may apply depanding on your and the supplier’s location. This usually happens when our supplier is outside of Europe.
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