Return & Refund Policy
At psyshop limited, we are committed to a fair and transparent returns process. This policy explains your rights and responsibilities, in full compliance with UK and EU consumer law.
Quick Guide to Return Shipping Costs
To make things simple, here is the basic rule for who pays for return shipping:
- If you are returning an item because you changed your mind (e.g., it doesn’t fit, you ordered the wrong colour, or you simply don’t want it anymore), you are responsible for the return shipping costs.
- If you are returning an item because it is faulty, damaged, or we sent you the wrong thing, we will cover the reasonable return shipping costs.
The details for each scenario are explained below.
Part A: “Change of Mind” Returns (The Cooling-Off Period)
This section covers returns for any reason where the product itself is not faulty.
1. Your 14-Day Right to Cancel
You have a legal right to cancel your order and return your items for a full refund for any reason. This right begins the day you place your order and ends 14 days after the day you receive your goods.
2. How to Initiate a Return
To start a “change of mind” return, please contact us by email at support@psyshop.store within the 14-day period. Please provide your order number.
3. Return Shipping Costs (Paid by You)
As this is a “no-fault” return, you are responsible for paying the direct cost of the return postage.
- We will provide you with the correct return address.
- We strongly recommend using a tracked shipping service, as you are responsible for the item until it is safely delivered back to us. We are not liable for items lost in transit during a return.
4. Condition of Returned Items
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- We reserve the right to reduce your refund if you have handled the goods in a way that diminishes their value.
Part B: Returns for Faulty, Damaged, or Incorrect Items
This section covers returns where the responsibility lies with us. This includes items that are faulty, damaged in transit, not as described, or if we sent you the wrong size or colour.
1. Your Statutory Rights
- Within 30 Days: You have a short-term right to reject faulty goods and receive a full refund.
- After 30 Days (Up to 6 Months): If a fault develops, you are entitled to a repair or replacement. If that is not possible or is unsuccessful, you can then claim a full or partial refund.
2. Return Shipping Costs (Paid by Us)
As the responsibility for providing a non-faulty product lies with us, we will cover the reasonable cost of return postage for any item confirmed to be faulty or incorrect.
- When you contact us to report the issue, we will provide you with instructions on how to return the item at our expense.
3. Exclusions from “Faulty”
This policy does not cover damage caused by misuse, neglect, accidents, normal wear and tear, or any other external factors not related to an inherent fault or a mistake on our end.
4. Refund or Replacement
- For a confirmed faulty item, you can choose between a full refund or a replacement (subject to stock).
Part C: General Refund & Processing Information
This section applies to all returns, whether from Part A or Part B.
1. Inspection of Returns
- All returned items will be inspected upon receipt to ensure they meet the conditions outlined in this policy.
2. Notification of Refund
- Refunds will be processed promptly once the returned item is received and inspected.
- Customers will be notified via email upon the initiation of the refund process, confirming that the return has been processed and the refund is on its way.
3. Timing and Method of Refund
- We will issue your refund within 14 days of receiving the returned goods.
- All refunds will be made to the original payment method used to place the order.
Summary Table: Who Pays for Return Shipping?
| Reason for Return | Who is Responsible for Return Shipping Costs? |
|---|---|
| Change of Mind (e.g., wrong size ordered, don’t like it, no longer needed) | The Customer |
| Item is Faulty, Damaged, or Incorrect (e.g., broken, not as described, wrong item sent) | psyshop limited (The Seller) |
Contact Us
For any questions or to start a return, please contact our customer support team:
Phone: +30 6943696985
Email: support@psyshop.store