At PSYSHOP, operated by PSYSHOP LIMITED, we are committed to providing a transparent and compliant shopping experience for our customers. Please review our return and refund policy to ensure that you are aware of your rights and responsibilities under UK and EU laws:

1. Eligibility for Returns:

  • Returns are accepted only for faulty products or if the wrong size or color has been sent by us.
  • Returns will not be accepted for products ordered in the wrong size or color by the customer.

2. Reporting a Return:

  • For faulty products or incorrect sizes/colors sent by us, customers must contact PSYSHOP customer support within 14 days of receiving the order.
  • Customers can contact us via [customer support email/phone number] to initiate the return process.

3. Instructions for Returns:

  • Upon approval of the return request, customers will be provided with detailed instructions on how to return the product.
  • It is the customer’s responsibility to follow the provided instructions accurately.

4. Customer-Initiated Returns (Wrong Size/Color):

  • If a customer orders the wrong size or color, they may contact PSYSHOP for guidance on the return process.
  • Any shipping costs, customs clearance charges, or related expenses for customer-initiated returns are the responsibility of the customer.

5. Condition of Returned Products:

  • Returned products must be in their original condition, unused, and with all original tags intact.
  • We reserve the right to deny a return if the product does not meet the specified conditions.

6. Refund/Replacement:

  • For eligible returns, customers may choose between a refund or a replacement product.
  • Refunds will be issued to the original payment method within 14 days of receiving the returned item.

7. Consumer Rights:

  • This return policy does not affect the statutory rights of consumers under UK and EU laws.

8. Exclusions:

  • This return policy does not cover damage caused by misuse, neglect, accidents, or any other external factors not related to a mistake on our end.

9. Refund Process:

  • Refunds will be processed promptly once the returned item is received and inspected.
  • Customers will be notified via email upon the initiation of the refund process.

10. Contact Information:

  • For any inquiries regarding returns or to initiate a return, please contact PSYSHOP customer support team at 6943696985.

By making a purchase on PSYSHOP, customers agree to and acknowledge the terms outlined in this return and refund policy, which is designed to comply with UK and EU laws. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth and legally compliant shopping experience.